Refund policy

We have a 24hr policy, which means you have 24hours after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@faisa.co.za or faizadavids9@icloud.com

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@faisa.co.za  

or faizadavids9@icloud.com

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale and custom made garments

Refunds
Strictly no refunds courier service is non negotiable